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Troubleshoot browser playback issues on HBOgo

    • 16 posts
    November 1, 2017 12:13 AM PDT

    If you're having issues with playing videos in HBO GO on your computer, try the steps below. 

    Step 1: Check your Internet connection

    HBO GO requires a constant Internet connection of 3.0 Mbps or greater to stream video. If playback is buffering on your computer, check the speed of your Internet connection by using an online site such as If you find that your download speed is less than 3 Mbps, try connecting your computer to your home network using an Ethernet cable (if it isn't already), or contact your Internet provider for help.

    Step 2: Restart your computer and network devices

    1. Close all apps and then turn off your computer.
    2. Unplug the power cord from your network devices (i.e. modem and router).
    3. Plug in your network devices one at a time, letting each device power up before connecting the next (start with the modem first).
    4. Turn on your computer and go to
    5. Try playing a video.


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