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Troubleshoot browser playback issues on HBO Go

    • 12 posts
    December 18, 2017 9:43 PM PST

    If you're having a problem with playing videos in HBO
    Step 1: Check your Internet connection 
    HBO GO requires a constant Internet connection of 3.0 Mbps or greater to stream video. If you are reading on your computer, check the speed of your speech. net / speedtest. If you find that your download speed is less than 3 Mbps, try your home network using an Ethernet cable (if it is not already), or contact your Internet provider for help. 
    Step 2: Restart your computer and network device 
    Close all apps and then turn off your computer. 
    Unplug the power cord from your network device (ie modem and router). 
    Plug in your network device one at a time, Letting each device power up before connecting the next (start with this modem first).

     

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