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While watching HBO Go the video start and stop on their own

    • 7 posts
    December 27, 2017 8:20 PM PST

    Hello Friends,

    I am watching HBO GO on my PC. Sometimes it stops automatically & goes back to beginning. Has anyone had this happen before and know how to fix this problem. So please give me the suggestion

    Thanks

    • 6 posts
    December 28, 2017 2:23 AM PST

    Hi Nicole Richards,

    HBO GO adjusts the video playback quality based on the strength of your network and Internet connection. If the network bandwidth is too low to stream video, you might get only audio. If the Internet connection drops altogether, video will stop playing and you'll be prompted to reconnect.

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